Collection Intelligence (Ci) is a specialized consulting firm that bridges the gap between regulation, strategy, and performance in the collections industry. We work with creditors, agencies, legal teams, and compliance professionals to deliver tailored solutions that address operational pain points and meet evolving federal and state standards. Our team brings a deep understanding of regulatory frameworks, industry best practices, and business realities, helping clients stay ahead of the curve while remaining grounded in ethical, balanced processes. From expert witness support and risk assessments to third-party oversight and agency network development, Ci offers forward-thinking guidance that’s both actionable and trustworthy. We’re not just here to advise, we’re here to elevate your work with the intelligence you need.
The collections industry is evolving rapidly, with increased state-level regulatory scrutiny demanding a deeper focus on compliance and consumer protection.
Our knowledge of both federal and state laws helps clients navigate complex compliance challenges, safeguarding them from potential risks.
Understanding market trends and operational data allows us to craft tailored approaches that effectively address each client’s unique needs. Whether providing expert regulatory guidance or making connections with trusted collections partners, we have a bevy of solutions.
"I have had the pleasure of working with Mark on three separate occasions. He has successfully developed several strategic plans for companies in the ARM industry that have resulted in increased annual revenue and bottom-line growth. He has proven that successfully in all the leadership roles I have seen him in. His many talks at various industry events are an inspiration to many."
"Mark had the vision to see the key capabilities of the business, respond timely to build market driven environments and better rationalize resources, which resulted in a strategy that grew both the revenue and margin over his tenure. He provided leadership, support and autonomy. For my part, I have applied many lessons taught under his guidance and highly recommend him."
I have worked directly and indirectly with Mark at Arrow Financial Services, Asset Acceptance, and Jefferson Capital Management over the course of many years. His unique ability to blend the art and science of Agency Management, Portfolio Management and Strategy make him an effective leader. However, his empathy, humanity and vision are what I most admire.
InsideARM offers industry news, regulatory updates, compliance insights, case law analysis, and expert commentary, giving collections professionals the tools to navigate risk, improve operations, and stay ahead of industry changes.
Receivables Management Association International (RMAI) offers trusted resources on receivables purchasing, compliance standards, industry certifications, legislative updates, and ethical best practices, making it a vital resource for staying current and compliant.
The Consumer Financial Protection Bureau (CFPB) offers guidance on federal debt collection regulations, consumer rights, enforcement actions, and compliance tools. As a leading regulatory body, the CFPB helps navigate evolving legal landscape of collections.
California Department of Financial Protection and Innovation (DFPI) provides complete state-specific debt collection laws, licensing requirements, enforcement actions, and regulatory updates. California provides a progressive case study to stay ahead of market trends.
