Smart Collections Start with the Right Insight

Smart Collections Start with the Right Insight

Regulatory clarity. Strategic guidance. Proven credibility.

Regulatory clarity. Strategic guidance. Proven credibility.

Businessman holding digital icons of people and team management
Businessman holding digital icons of people and team management

Debt Collection Intelligence

At Collection Intelligence (Ci), we help creditors, collection agencies, and legal teams transform regulatory complexity into strategic advantage. Founded by industry veteran and former CFPB Senior Policy Fellow, Mark Cavin, Ci provides consulting and expert witness services shaped by decades of leadership in debt recovery, credit, banking, and compliance. Whether you’re seeking operational guidance or courtroom-ready testimony, we deliver intelligent solutions built on experience, ethics, and results.

Core Value Pillars

Regulatory Expertise Icon

Regulatory
Expertise

We understand the laws and the nuances behind them. With deep knowledge of federal and state regulations, we help clients navigate evolving risk landscapes.

Strategic Collections Icon

Strategic Collections Guidance

From portfolio oversight to recovery innovation, we build smarter, compliant collection practices aligned with your business goals to maximise results and minimize risks.

Collection Intelligence Web Home Icon

Expert Witness
Support

With nearly five decades within the industry, Mark Cavin delivers clear, credible testimony on credit, collections, compliance, and litigation issues.

Our Clients

Strategic Support for Collections Professionals.

Our clients include creditors, law firms, debt buyers, collection agencies, and regulatory bodies seeking expert fulcrum across the full account lifecycle.

Operational Support

Whether you’re managing a multi-state network, defending a lawsuit, or refining your compliance posture, we provide insight that balances performance with protection.

Experts Testimony

We are often called upon as an expert witness in complex cases related to debt collection, credit, operational compliance and finance.

A dedicated mentor is explaining mentees importance of project while sitting at the boardroom in corporate firm.

Trusted by Industry Leaders

Regulatory Confidence, Client Approved.
A person uses a smartphone and laptop to leave and read digital customer reviews and feedback online.
Testimonials Quote Icon
Mark developed strategic plans that delivered revenue and bottom-line growth — I’ve seen him succeed in every leadership role he’s taken.
Saket Sahoo, ARM Leader, COO at Cascade 365

Mark provided vision, support, and autonomy — a strategy leader whose lessons I still apply.

Jose Cadena, Sr. Director of Collections, Analytics, and Technology at Fiserv
His ability to blend the art and science of recovery — with humanity and vision — is what I most admire.
Joel Bernheim, EVP, Asset Recovery Solutions, LLC
Throughout my career, Mark has always been the sort of person you can trust, be highly effective at anything that he puts his mind to, while always ensuring to do the right thing for the business AND for the consumer.
Michael Wright, President, CampusGuard Cybersecurity and Compliance Services

Explore Featured Appearances

Hear our team discuss compliance, collections strategy, and emerging technologies.
Handling CFPB Complaints Insights into Complaints Four Key Areas
Handling CFPB Complaints Insights into Complaints Common Mistakes
Collection Intelligence Logo

Ready to make your collections smarter — and more defensible?

Let’s talk about how Collection Intelligence can support your team.

Contact Us