About Collection Intelligence
Where Compliance, Collections, and Credibility Converge.
Collection Intelligence (Ci) was founded to meet a growing need in the receivables industry: clear, practical guidance at the intersection of operations, regulation, compliance and litigation. From high-stakes legal matters to day-to-day compliance oversight, our consulting firm delivers tailored strategies backed by decades of experience and trusted by some of the industry’s most prominent organizations.
Whether we’re advising a law firm on expert witness preparation or helping a national creditor overhaul its compliance program, Ci serves as a strategic partner equipped with deep institutional knowledge and a relentless commitment to integrity.
Our Philosophy
No Two Recovery Challenges Are Alike. Neither Are Our Solutions.
At Ci, we reject one-size-fits-all consulting. Every client engagement begins with a deep understanding of your goals, risks, and operational landscape. We believe compliance should empower—not hinder—collections performance. Our advisory model blends strategic planning, operational expertise, and regulatory insight to help you move forward with clarity and confidence.
Mark Cavin brings unmatched experience to every client relationship. His background includes senior executive roles at leading financial institutions and debt buyers, as well as regulatory leadership at the Consumer Financial Protection Bureau (CFPB), where he served as a Senior Policy Fellow advising on federal debt collection policy.
Mark’s work spans:
He is a trusted speaker at national and international industry conferences and holds advanced training in asset management from the Pacific Coast Banking School at the University of Washington.
When he’s not helping organizations navigate regulatory complexity, Mark remains committed to community service, family, and mentoring the next generation of leaders in finance and compliance.
Our Clients
We Serve Those at the Center of Collections Compliance.
Our clients include:
Whether you need a regulatory expert witness or a strategic advisor to revamp your collections process, Ci delivers actionable solutions tailored to your environment.
Our Reputation
Trusted. Discreet. Effective.
Ci is known for its professionalism, discretion, and results-driven approach. Clients count on us not just for what we know—but for how we deliver it: with clarity, confidence, and a deep respect for the sensitive nature of collections work.
Our reputation is built on long-standing partnerships, consistent performance, and unwavering ethical standards. We understand that trust isn’t given—it’s earned—through responsiveness, reliability, and a relentless focus on doing what’s right.
